Boeing Steps Up Quality Control, Invites Airlines Into Factories

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Key Takeaways:

  • Boeing is enhancing its quality control by adding more inspectors and allowing airlines, including Alaska Airlines, to conduct direct inspections of aircraft in production at its factories and at supplier Spirit AeroSystems.
  • These new measures follow a recent 737 MAX 9 door plug detachment incident, subsequent FAA criticism, fleet grounding, and Boeing's acknowledgment that its quality standards are currently insufficient.
  • The FAA has also criticized Boeing's quality control and is considering hiring third-party inspectors to monitor the company's manufacturing facilities.
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The Seattle Times says Boeing says is beefing up its quality control efforts and allowing inspectors from airlines into its factories to examine its future aircraft in production. The moves come 10 days after a door plug separated from a 737 MAX 9 over Oregon and a week after the FAA grounded the fleet in a series of pointed announcements criticizing Boeing and saying it would not let the quality control issues continue. In a memo to all employees, Boeing VP for commercial airplanes Stan Deal said the blown-out door plug and the discovery of missing and loose bolts on other aircraft “make clear that we are not where we need to be.”

Meanwhile, Alaska Airlines had already determined that where it needs to be is on the shop floor where aircraft on order are being built and that it do its own review of Boeing’s quality control systems. It announced last Friday that it intended to do just that, and Boeing’s Monday announcement seemed to be in response to that. Boeing said it will also allow Alaska and other airlines to inspect work done by Spirit Aerosystems in Wichita where the MAX fuselages are built. FAA Administrator Mike Whitaker also piled on, saying the agency might hire third-party inspectors from a “technical nonprofit organization” to work in Boeing factories and report back.

Russ Niles

Russ Niles is Editor-in-Chief of AVweb. He has been a pilot for 30 years and joined AVweb 22 years ago. He and his wife Marni live in southern British Columbia where they also operate a small winery.
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