FBO of the Week: Heartland Aviation (KEAU, Eau Claire, WI)

Editorial Staff

Sunday, November 11, 2007 at 12:00 AM ET

Verified

Key Takeaways:

Heartland Aviation at KEAU in Eau Claire, Wisconsin, was named AVweb's "FBO of the Week."
The award recognized the exceptional customer service provided by a night janitor, Hugh, who offered a warm pilot's lounge to a stranded AVweb reader after hours when their aircraft experienced an alternator failure.
The gesture turned a difficult situation into a pleasant experience for the pilot and their companion.
AVweb encourages readers to continue submitting nominations for outstanding FBOs to be featured in future spotlights.

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AVweb’s “FBO of the Week” ribbon goes to Heartland Aviation at KEAU in Eau Claire, Wisconsin.

AVweb reader Mark Griffith was preparing to leave Eau Claire when his alternator failed:

Unable to make the one-hour flight back to Rochester and realizing that the FBO had just closed, we resigned ourselves to a cold, dark fall night outside, waiting on our ride home. Hugh, the night janitor at Heartland Aviation, saw our predicament and quickly ushered us inside to the nicely furnished (and comfortably warm) pilot’s lounge. Our ride arrived a couple of hours later, and we could thank Hugh enough for being a gracious and warm host. He really turned a cold, depressing evening into a gathering of friends! Thanks for everything, Heartland!

Keep those nominations coming. For complete contest rules, click here.

AVweb is actively seeking out the best FBOs in the country and another one, submitted by you, will be spotlighted here next Monday!