Cessna Aircraft Company last week promoted Stan Younger to vice president of Service Facilities. In his new position, Younger will manage all activities of the companys 10 Citation service centers as well as its network of some two dozen authorized service centers around the world. Younger will report to Mark Paolucci, senior vice president, Customer Service, and will be based at the companys headquarters in Wichita. Younger is a 28-year veteran of Cessnas customer support organization. He began his career as an A&P mechanic in 1979 at Wichita and has held positions of increasing responsibility at Cessna service centers in Wichita and San Antonio, Texas. His most recent position was director, Citation Service Facilities.
“Stan brings to this new role both an in-depth technical knowledge of our product and an intense focus on customer satisfaction — skills that will be critical as we move Cessnas customer support to a new level of excellence,” Paolucci said. “Im very excited to have one of the top customer support people in the industry moving into this critical position.” Younger holds both a bachelor’s and masters degree in Business Administration from the University of the Incarnate Word in San Antonio. He also holds an associate degree in total quality management from Kansas Newman University in Wichita and an aircraft maintenance technician degree from the Spartan School of Aeronautics in Tulsa, Okla. He holds a green belt certification in Textrons Six Sigma program.
