FedEx Blames Delays On FAA Issue; Service To Israel Restored

FedEx posted an alert for service disruptions today (Oct. 25). The delivery delays are attributed to what it reported as an issue with the FAA’s information technology (IT) infrastructure affecting the carrier’s Memphis, Tennessee hub airport. “FedEx experienced disruptions at the Memphis hub last night due to an FAA IT outage,” according to the alert posted on the FedEx website. “Contingency plans are in place and FedEx is committed to providing service to the best of our ability.” FedEx also said that, according to provisions in its service guide, “shipments delayed due to this outage are not eligible for a refund or credit under the Money-Back Guarantee policy.”

According to a Reuters report on the disruption, FedEx competitor United Parcel Service, based in Louisville, Kentucky, reports it has experienced no delays, and the FAA did not respond to a request for further information.

In more positive FedEx news posted on the Alerts page, “FedEx International inbound and outbound service to and from Israel has been reinstated. Pick-up and delivery services will be performed according to local authority instructions, where it is safe and possible.”