FBO of the Week: Livingston Aviation (KALO, Waterloo, Iowa)

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Key Takeaways:

  • Livingston Aviation at KALO in Waterloo, Iowa, was awarded AVweb's "FBO of the Week."
  • The FBO was praised for its exceptional customer service, including professional and attentive linemen, and a helpful receptionist who provided a crew car.
  • A personalized touch, a handwritten thank you note with a discounted fuel coupon, significantly enhanced the customer's experience.
  • AVweb encourages readers to submit nominations for future "FBO of the Week" spotlights.
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AVweb’s “FBO of the Week” ribbon goes to Livingston Aviation at KALO in Waterloo, Iowa.

AVweb reader Mark Griffith writes, “A fellow pilot and I were on a $100 Hamburger flight from Rochester, Minnesota. When we pulled into the Livingston Aviation parking area, we were met by a very professional lineman who provided us with as much attention as the Cessna Citation he had just parked. After filling our tanks and adding a little air to the tires, he took us inside, where the very professional receptionist gave us a crew car to complete our mission.

“The icing on the cake? Yesterday, I got a handwritten thank you note with a coupon for discounted 100LL next time we’re in town.”

Keep those nominations coming. For complete contest rules, click here.

AVweb is actively seeking out the best FBOs in the country and another one, submitted by you, will be spotlighted here next Monday!

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