FBO Of The Week: Heartland Aviation

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Key Takeaways:

  • Heartland Aviation at KEAU in Eau Claire, Wis., has been named AVweb's "FBO of the Week."
  • The FBO was recognized for exceptional customer service, specifically for lending a crew car to a pilot who diverted due to weather, enabling them to complete their travel plans.
  • AVweb encourages readers to nominate FBOs for future weekly awards, highlighting excellent service across the country.
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AVweb’s “FBO of the Week” ribbon goes to Heartland Aviation at KEAU in Eau Claire, Wis.

AVweb reader David Stone said the FBO stepped up to the plate when he had to divert due to weather.

“For two months I had been planning a trip to the Metrodome — a birthday gift to my 12-year-old baseball-possessed nephew – to see the Red Sox versus Twins game. The forecast at KSTP was thunderstorms, with surface winds over 35 knots. Radar showed storms on the way, so I landed at KEAU instead. The car rental was closed, but Heartland lent me a great crew car for the 180-mile round trip with only a request to return it full (it was full when they gave it to me). They are the best.”

Keep those nominations coming. For complete contest rules, click here.

AVweb is actively seeking out the best FBOs in the country and another one, submitted by you, will be spotlighted here next Monday!

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