FBO Of The Week: Medford Air Service

Gemini Sparkle

Key Takeaways:

  • Medford Air Service (KMFR) in Medford, Oregon, was named AVweb's "FBO of the Week."
  • The FBO earned recognition for its outstanding customer service, including providing two months of free hangar storage and a helpful staff, to a pilot who experienced an engine failure.
  • The exceptional service, friendly staff, and immaculate facilities exceeded customer expectations for an executive flight center.
  • AVweb is actively seeking nominations for future "FBO of the Week" spotlights.
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AVweb’s “FBO of the Week” ribbon goes to Medford Air Service at KMFR in Medford, Ore.

AVweb reader Jim Boeckl said the FBO staff took great care of him after his airplane limped into their facility.

“Our engine broke flying near MFR, and we landed and taxied to Medford Air Service trailing oil. We stepped out onto red carpet, and soon found out that the engine needed overhauled. They put Champ in their hangar for two months at no charge — line manager Bobby Croll said the FBO didn’t want to benefit from our misfortune. The entire staff was friendly and helpful, and the facility is immaculate. It is clear Medford Air Service recognizes and promotes the miracle of flight, even in its simplest form. This is not something I would have expected from an executive flight center.”

Keep those nominations coming. For complete contest rules, click here.

AVweb is actively seeking out the best FBOs in the country and another one, submitted by you, will be spotlighted here next Monday!

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