WestJet ‘UltraBasic’ Fare Panned Online

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Key Takeaways:

  • WestJet has introduced "UltraBasic," a new bottom-tier economy fare offering competitive pricing but imposing severe restrictions, most notably denying carry-on bags and charging high fees for checked luggage ($137, plus service charge if brought to the gate).
  • This fare also restricts passengers from pre-selecting seats (assigned to the back), boarding last, and earning credit card points, leading to significant and immediate online backlash despite the airline's claims it will expedite boarding.
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WestJet has introduced a bottom-tiered economy fare it calls UltraBasic that, among other things, denies participants a carry-on bag. The new fare class, which has unleashed a storm of online backlash, is an attempt to kill two birds with one stone. “UltraBasic has been designed to both expedite the boarding process and provide our most competitive pricing,” the airline told CBC News. Fares are roughly two-thirds of regular prices in the new class and checking a bag will cost $137. UltraBasic passengers who show up at the gate with a checked bag will have it taken away and checked in the baggage compartment for the fee plus a service charge.

UltraBasic passengers are not allowed to preselect their seats and will be assigned a seat in the back of the plane. They will board last and won’t be able to collect credit card points on the fare. Social media reaction was immediate and caustic, including marketing slogan suggestions like “Give us $600 and also we hate you” and “WestJet: Have you considered not going?”

Russ Niles

Russ Niles is Editor-in-Chief of AVweb. He has been a pilot for 30 years and joined AVweb 22 years ago. He and his wife Marni live in southern British Columbia where they also operate a small winery.
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