WestJet ‘UltraBasic’ Fare Panned Online

Gemini Sparkle

Key Takeaways:

  • WestJet has introduced "UltraBasic," a new bottom-tier economy fare designed to offer its most competitive pricing and expedite the boarding process.
  • This fare imposes significant restrictions, including prohibiting carry-on bags (with high fees for checked bags), no pre-assigned seats (assigned at the back), and no credit card points.
  • The "UltraBasic" fare has generated considerable immediate and caustic online backlash from consumers.
See a mistake? Contact us.

WestJet has introduced a bottom-tiered economy fare it calls UltraBasic that, among other things, denies participants a carry-on bag. The new fare class, which has unleashed a storm of online backlash, is an attempt to kill two birds with one stone. “UltraBasic has been designed to both expedite the boarding process and provide our most competitive pricing,” the airline told CBC News. Fares are roughly two-thirds of regular prices in the new class and checking a bag will cost $137. UltraBasic passengers who show up at the gate with a checked bag will have it taken away and checked in the baggage compartment for the fee plus a service charge.

UltraBasic passengers are not allowed to preselect their seats and will be assigned a seat in the back of the plane. They will board last and won’t be able to collect credit card points on the fare. Social media reaction was immediate and caustic, including marketing slogan suggestions like “Give us $600 and also we hate you” and “WestJet: Have you considered not going?”

Russ Niles

Russ Niles is Editor-in-Chief of AVweb. He has been a pilot for 30 years and joined AVweb 22 years ago. He and his wife Marni live in southern British Columbia where they also operate a small winery.
Sign-up for newsletters & special offers!

Get the latest stories & special offers delivered directly to your inbox

SUBSCRIBE