Embraer has created a new business unit that will focus on services and customer support, the company announced on Tuesday. “The new business will bring together capabilities that are currently spread throughout different business areas to offer customers a broad portfolio of solutions,” said CEO Paulo Cesar Silva. “We see an opportunity to expand and integrate services and support.” The new unit will be led by Johann Bordais, who has been with the company since 2000.
“We are in a long-cycle business that is naturally demanding on services,” Bordais said. “For the customer, this initiative combines a long experience in customer service, with the agility and competitiveness of a service center.” There are currently about 2,000 Embraer commercial aircraft in operation around the world, plus about 1,000 executive jets.
