FBO of the Week: Cullman Regional Airport (K3A1)

Editorial Staff

Monday, July 01, 2013 at 12:00 AM ET

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Key Takeaways:

AVweb has awarded its "blue ribbon" to the FBO at Cullman Regional Airport (K3A1) in Vinemont, Alabama.
The recognition stems from a reader nomination highlighting exceptional customer service, including personalized greetings and going above and beyond to assist with a lost item.
Specific praise was given for Assistant Airport Manager Ben Harrison's proactive greeting and his diligent efforts to track down and ship a pilot's forgotten iPad.
AVweb actively solicits reader nominations for outstanding FBOs to spotlight through this program.

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AVweb‘s latest blue ribbon goes to the FBO at Cullman Regional Airport (Folsom Field/K3A1) in Vinemont, Alabama.

AVweb reader Christopher Leonard brought Cullman to our attention:

This is a great airport! Ben Harrison, the assistant airport manager, was out in front to greet us when we arrived. That doesn’t happen very often elsewhere.

In addition, I had an experience where they really shined in terms of customer service: I inadvertently left my iPad in a rental car there and called the next morning when I realized it was missing. The person I spoke with at the front desk immediately went and tracked it down, and then Ben took it over to the UPS Store for me, got me in touch with the person at the store while he waited so I could arrange shipping back to me, and then stayed to ensure that everything was all set with the package before leaving. This is fantastic service!

Keep those nominations coming. For complete contest rules, click here.

AVweb is actively seeking out the best FBOs in the country and another one, submitted by you, will be spotlighted here next Monday!