FBO of the Week: Five Star Jet Center (KBAF, Westfield, MA)

Editorial Staff

Sunday, April 27, 2008 at 12:00 AM ET

Verified

Key Takeaways:

AVweb's "FBO of the Week" honor was awarded to Five Star Jet Center at KBAF in Westfield, Massachusetts.
The FBO was selected based on a strong endorsement from reader John Light, who praised their exceptional customer service and proactive assistance to pilots.
Five Star Jet Center was highlighted for making pilots feel "100% at home" and exceeding customer satisfaction expectations.
AVweb continues to seek nominations from readers to spotlight other outstanding FBOs across the country.

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AVweb‘s “FBO of the Week” ribbon goes to Five Star Jet Center at KBAF in Westfield, Massachusetts.

This is facility that’s shown up on our nomination list several times, and but it was this strong endorsement from AVweb reader John Light that made us name Five Star our “FBO of the Week”:

I expect that I fly considerably more X/C miles than most GA pilots that I know; I stop at far more FBOs in a year … [and] Five Star Jet Center is, without exception, the best FBO in New England. Beth and Patric make you feel 100% at home … . Even before they knew that I might buy av fuel or anything else they were right on the spot to offer me a hand … without me even asking. I simply cannot say enough for these people. They well exceed any measure of customer satifaction practices that I can think of.

Keep those nominations coming. For complete contest rules, click here.

AVweb is actively seeking out the best FBOs in the country and another one, submitted by you, will be spotlighted here next Monday!