FBO of the Week: Oakland Air (KPTK, Pontiac, MI)

Editorial Staff

Sunday, July 27, 2008 at 12:00 AM ET

Verified

Key Takeaways:

Oakland Air (KTPK) in Pontiac, Michigan, was honored as AVweb's "FBO of the Week."
The FBO received this recognition for providing exceptional and empathetic service to a reader, Tom Ahonen, during an unplanned trip following a family bereavement.
Oakland Air went "the extra mile" by preparing a waiting car, assisting with luggage and the plane, and presenting a gift basket and sympathy card to the customer.
AVweb encourages readers to continue nominating outstanding FBOs for future weekly spotlights.

See a mistake? Contact us.

Nominate an FBO |Rules |Tips |Questions |Winning FBOs

AVweb‘s “FBO of the Week” ribbon goes to Pontiac, Michigan’s Oakland Air (KTPK), an FBO that recently went the extra mile to make an unplanned trip a little easier for AVweb reader Tom Ahonen.

Tom shared the story with us:

I received one of those phone calls you dread. A parent had passed (my wife’s mom). So I hastily organized a trip from Minneapolis to Pontiac. I called Oakland Air to organize a car. Upon arrival, two line guys guided me to parking, where my car was waiting. They helped with bags, the plane cover, anything we needed. And in the car, there was a gift basket and a sympathy card. Wow. Thanks, Oakland Air. You really brightened our otherwise dark day.

Keep those nominations coming. For complete contest rules, click here.

AVweb is actively seeking out the best FBOs in the country and another one, submitted by you, will be spotlighted here next Monday!