FBO of the Week: Oakland Air (KPTK, Pontiac, MI)

Editorial Staff

Sunday, July 27, 2008 at 12:00 AM ET

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Key Takeaways:

Oakland Air (KTPK) in Pontiac, Michigan, has been named AVweb's "FBO of the Week" for its outstanding customer service.
The FBO was recognized for going above and beyond to support a reader during an unplanned, difficult trip following a family bereavement.
Oakland Air provided practical assistance like guiding to parking and helping with bags, along with a thoughtful gift basket and sympathy card, significantly brightening the customer's challenging day.
AVweb encourages nominations from readers to highlight exceptional FBOs across the country in its weekly spotlight.

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AVweb‘s “FBO of the Week” ribbon goes to Pontiac, Michigan’s Oakland Air (KTPK), an FBO that recently went the extra mile to make an unplanned trip a little easier for AVweb reader Tom Ahonen.

Tom shared the story with us:

I received one of those phone calls you dread. A parent had passed (my wife’s mom). So I hastily organized a trip from Minneapolis to Pontiac. I called Oakland Air to organize a car. Upon arrival, two line guys guided me to parking, where my car was waiting. They helped with bags, the plane cover, anything we needed. And in the car, there was a gift basket and a sympathy card. Wow. Thanks, Oakland Air. You really brightened our otherwise dark day.

Keep those nominations coming. For complete contest rules, click here.

AVweb is actively seeking out the best FBOs in the country and another one, submitted by you, will be spotlighted here next Monday!