Cirrus Aircraft said on Tuesday that it will team up with Aerospace Products International to provide spare parts to owners of its SR-series piston airplanes. “Cirrus customers will benefit from API’s 24-hour-per-day service [and] one-stop shopping for all aircraft parts needs,” Cirrus said in a statement. The new preferred services agreement marks a key milestone in Cirrus’s initiative to offer customer service and support through the complete life cycle of the aircraft, the company said. The program will operate under the brand “Cirrus Parts by API.” API will provide parts for Cirrus authorized service centers and will also handle customer returns and warranty claims.
Brent Wouters, president and CEO of Cirrus, said it’s all about building customer loyalty and satisfaction. “We explored all the available technology in the aerospace aftermarket and support industry and chose what we believe to be the most innovative solution to servicing our aircraft,” Wouters said. “This program goes beyond anything previously provided to aircraft operators and we are very pleased to be partnering with API.” Cirrus service centers will be able to log on to an API Web site to view inventory, place orders and track warranty claims. Cirrus Technical Support will still be provided by Cirrus staff. API currently provides logistics and distribution services for Gulfstream, Dassault Falcon Jet, Teledyne Continental Motors, and many other aerospace companies.
